Shipping & Deliveries
Shipping Policy
At .blacktogrey, we ship all orders — both domestic and international — via Mail Boxes Etc. (MBE).
Shipping costs are calculated automatically and displayed during checkout. These costs may vary depending on the destination, size, and weight of the package.
For international shipments, please note that you may be responsible for import duties and taxes according to your country’s regulations.
Important Notice for International Customers
If you're ordering from outside the EU — including the UK — please note that import duties, taxes, and additional fees may apply. These charges are beyond our control and vary depending on your country’s regulations.
They are not included in the final price and must be paid directly to the carrier upon delivery. Unfortunately, we are not always informed in advance of the exact amount.
We recommend contacting your local customs office for more information on potential charges before placing your order.
Made-to-Order and Limited Edition
At .blacktogrey, we operate on a limited edition and on-demand basis to avoid overproduction.
Garments marked as "on-demand" will only be produced once the order is confirmed and will be shipped within 2 weeks. For all other items, we aim to dispatch within a few days after the order is placed.
You will receive a confirmation email with tracking details once your order has been shipped.
Return Policy
Customers are responsible for the cost of return shipping. We are not liable for any lost or stolen items during the return process. Please ensure that the correct postage is paid, as returns with unpaid postage will not be accepted.
Please note that all purchases made during Archive Sales are final and cannot be returned or exchanged.